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Return Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

These types of goods are exempt from being returned:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@one-of.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@one-of.com and send your item to:

Petitpierre SA
Chemin des Murgiers 12
CH-2016 Cortaillod
Switzerland

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

Petitpierre SA
Chemin des Murgiers 12
CH-2016 Cortaillod
Switzerland

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Route de l'Europe 7
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  • Acrotec Group
Acrotec Logo

The Acrotec Group is a team of entrepreneurs and talents with a single ambition: to continuously push the boundaries of precision micromechanics and everything associated with it. Acrotecs objective is to better serve its customers, to gain their trust and to earn their loyalty.

  • Watch & Jewelry
  • MedTech
  • Precision High-Tech
Watch & Jewelry
Acrotec is the leading independent supplier of mechanical movement components to the Swiss watch industry. The products offered by the Acrotec Group include most of the key components of a watch movement, including shock absorbers, oscillating weights and barrel springs, and also escapements, barrels, the index-assembly, and many other components and assembled parts. Acrotec also offers automated machining, tools, and all specific treatments and finishings.
MedTech
Acrotec is one of the leading contract manufacturers in the MedTech sector in Europe. The group is active in the manufacture of complex components and subassemblies for medical devices, as well as precision pumps used in dialysis and diagnostics. In addition, it is a trusted partner in the production of spinal, extremity, maxillofacial, cardiovascular and dental implants, as well as in most instruments used in surgical procedures.
Precision High-Tech
With its large production capacity and mastery of production processes in accordance with ISO9001, IATF and EN9100 certifications, Acrotec supplies a wide range of demanding industrial sectors. The groups strong technical expertise combined with the vertical integration of many production processes offers a qualitative and competitive service to our partners.
Visit Acrotec website
Acrotec Logo

The Acrotec Group is a team of entrepreneurs and talents with a single ambition: to continuously push the boundaries of precision micromechanics and everything associated with it. Acrotecs objective is to better serve its customers, to gain their trust and to earn their loyalty.

  • Watch & Jewelry
    • Butech : Specialised wire for watchmaking stones
    • Décovi : Precision turning for complex components ( oscillating weights )
    • Generale Ressorts : Specialist in barrel springs and energy modules
    • easyDec : Specialised in the high precision turning of micro components
    • H2i : Innovative, high-performance, accurate measuring tools including ONEOF products
    • KIF Parechoc : High precision watch components
    • mu-DEC : Micro-turning of components with complex geometries
    • Mimotec : UV-LIGA technology, CLR-LIGA, anti-counterfeiting
    • Precipro : Precious metal machining
    • Petitpierre : Complex assembly machines and high end tools
    • Pierhor-Gasser : Stones for watchmaking
    • STS : Surface treatment on all components of the watch movement
    • WatchDec : Turning of micro-components
  • MedTech
    • AFT MicroMécanique : Specialised for more than 20 years in the manufacturing of spin implantable devices, orthopaedics and instrumentation
    • Axial Medical : Specialized in the mass production of the most complex implants on the market
    • Butech : Industrial applications requiring a very fine wire and absolute precision
    • Décovi : Precision turning of equipment components for medical applications
    • Diener Precision Machining : Producer of high-quality mechanical components such as implants, instruments and specialised subassemblies for medical devices
    • Diener Precision Pumps : Provides custom precision pump solutions for OEM customers in the medical market : diagnostic, dialysis, sterilization, cooling
    • easyDec : High precision screw-cutting on complex micro parts
    • Microweld : Laser welding and laser marking in the medical sector / Microwelding and laser microcutting for implants and instruments
    • Pierhor-Gasser : Rubies and sapphires for medical applications as isolator of pacemaker isolators, bearings for endoscopy
    • PoliTrempe (only in French) : Micro-welding and laser micro-cutting covering a wide range of applications
    • Team-metal : Leading provider of precision machining solutions
    • Tectri : Specialised in precision machining of implants and medical devices
    • WatchDec : Turning of micro-components for Medtech applications
  • Precision High-Tech
    • Butech: Industrial applications requiring a very fine wire and absolute precision
    • Décovi : CNC turning and milling for electronics and all industries
    • Diener Precision Machining : Precision machining a wide range of industrial applications
    • Diener Precision Pumps : Production of precision pumps for the printing and food industries
    • DJC : Bar turning of parts in large series for the automotive and electronics industries
    • easyDec : High precision screw-cutting on complex micro parts
    • Générale Ressorts : fiber optics
    • Petitpierre : Machining of prototypes and small series for the microtechnology, automotive and space industries. Realization of complex assembly machines of microcomponents
    • PoliTrempe (only in French) : Micro-welding and laser micro-cutting covering a wide range of applications
    • Roch Mécanique de précision : Machining of small and medium series focused on the aeronautics industry
    • Team-metal : Leading provider of precision machining solutions
    • Tectri : CNC turning for the micromotor sector
    • Vardeco : High-speed bar turning of electronic components
Visit Acrotec website